Delivery & Returns

Delivery

Your order will be delivered within the given period you select at checkout, excluding our 48 hour processing period. You will receive a tracking number once your order has been processed. Delivery costs exclude potential costs incurred at the destinations customs unit.

Zone + Country	Delivery time	Cost (BWP)	Cost (USD)	Cost (EUR)
Botswana	1-2 days	FREE
South Africa	1-2 days	P40	$ 4	€3
Zone 1: Eswatini, Lesotho	1-2 days	P140	$ 13	€11
Zone 2: Namibia, Zimbabwe	1-2 days	P160	$ 15	€12
Zone 3: Kenya, Malawi, Mozambique, Zambia	2-4 days	P170	$ 16	€13
Zone 4: Algeria, Angola, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Rep, Chad, Comoros, Congo, Cote D Ivoire, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea Rep., Guinea-Bissau, Guinea-Equatorial, Liberia, Libya, Madagascar, Mali, Mauritania, Mayotte, Morocco, Niger, Nigeria, Reunion, Island Of, Rwanda, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland, Rep Of, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda	2-4 days	P220	$ 20	€17
Zone 5: Austria, Belgium, Bulgaria, Cyprus, Czech Rep., The, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Rep. Of , Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City	2-4 days	P240	$ 22	€19
Zone 6: USA	3-5 days	P260	$ 24	€20
Zone 7: Andorra, Andorra, Dominican Rep., Falkland Islands, Gibraltar, Jamaica, Mexico, Puerto Rico, Trinidad And Tobago, Turkey, United Arab Emirates	2-6 days	P300	$ 28	€23
Zone 8: Austria, Bahrain, Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Rep. Of, Macau SAR China, Malaysia, New Zealand, Pakistan, Philippines, The, Singapore, Taiwan, Thailand, Vietnam	3-6 days	P350	$ 32	€27
Zone 9: Afghanistan, Albania, American Samoa, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Brazil, Brunei, Canary Islands, The, Cayman Islands. Chile, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Dominica, Ecuador, El Salvador, Faroe Islands, Fiji, French Guyana, Georgia, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Iceland, Iran, Iraq, Jordan, Kazakhstan, Kiribati, Korea, D.P.R Of, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mariana Islands, Marshall Islands, Martinique, Micronesia, Moldova, Rep. Of, Mongolia, Montenegro, Rep Of, Montserrat, Myanmar, Nauru, Rep. Of, Nevis, Nicaragua, Niue, North Macedonia, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Russian Federation, Samoa, Saudi Arabia, Serbia, Rep. Of , Solomon Islands, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Suriname, Syria, Tahiti, Tajikistan, Timor-Leste, Tonga, Turkmenistan, Turks & Caicos, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Venezuela, Virgin Islands-British, Virgin Islands-US, Yemen, Rep. Of	3-6 days	P440	$ 40	€34
Zone 10: Rest of the world	5-8 days	P500	$ 46	€39

Kindly consider that you may experience up to 1 weeks delay in delivery due to COVID-19.

If you would like to make use of an alternate delivery service, please get in touch with us here.

Returns

We have a 21-day return policy, which means you have 21 days after receiving your order to request a return.

To be eligible for a return, the item you must be returned in the same condition that you received it - unworn, unused, and in its original packaging. 

To return an item/items request a return here. Once your return has been processed, we’ll send you a shipping label and details for return. An item/items sent back to us before submitting a return request cannot unfortunately be accepted as valid return.

For any questions regarding your return, please feel free to contact us here. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify your order. 

Exceptions / non-returnable items

Accessories cannot be returned. We also unfortunately cannot accept returns on sales items. 

Exchanges 

To exchange an item/items request an exchange here. Once your exchange has been processed, we’ll send you a shipping label and details for return. An item/items sent back to us before submitting a return request cannot unfortunately be accepted as a valid exchange. 

Refunds

We will notify you once we’ve received and inspected your return. If it is deemed valid, your refund will be processed.