Delivery & Returns
Your order will be delivered within the given period you select at checkout, excluding our 48 hour processing period. You will receive a tracking number once your order has been processed. Delivery costs exclude potential costs incurred at the destinations customs unit.
|Zone + Country||Delivery time||Cost (BWP)||Cost (USD)||Cost (EUR)|
|South Africa||1-2 days||P40||$ 4||€3|
|Zone 1: Eswatini, Lesotho||1-2 days||P140||$ 13||€11|
|Zone 2: Namibia, Zimbabwe||1-2 days||P160||$ 15||€12|
|Zone 3: Kenya, Malawi, Mozambique, Zambia||2-4 days||P170||$ 16||€13|
|Zone 4: Algeria, Angola, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Rep, Chad, Comoros, Congo, Cote D Ivoire, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea Rep., Guinea-Bissau, Guinea-Equatorial, Liberia, Libya, Madagascar, Mali, Mauritania, Mayotte, Morocco, Niger, Nigeria, Reunion, Island Of, Rwanda, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland, Rep Of, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda||2-4 days||P220||$ 20||€17|
|Zone 5: Austria, Belgium, Bulgaria, Cyprus, Czech Rep., The, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Rep. Of , Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City||2-4 days||P240||$ 22||€19|
|Zone 6: USA||3-5 days||P260||$ 24||€20|
|Zone 7: Andorra, Andorra, Dominican Rep., Falkland Islands, Gibraltar, Jamaica, Mexico, Puerto Rico, Trinidad And Tobago, Turkey, United Arab Emirates||2-6 days||P300||$ 28||€23|
|Zone 8: Austria, Bahrain, Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Rep. Of, Macau SAR China, Malaysia, New Zealand, Pakistan, Philippines, The, Singapore, Taiwan, Thailand, Vietnam||3-6 days||P350||$ 32||€27|
|Zone 9: Afghanistan, Albania, American Samoa, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Brazil, Brunei, Canary Islands, The, Cayman Islands. Chile, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Dominica, Ecuador, El Salvador, Faroe Islands, Fiji, French Guyana, Georgia, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Iceland, Iran, Iraq, Jordan, Kazakhstan, Kiribati, Korea, D.P.R Of, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mariana Islands, Marshall Islands, Martinique, Micronesia, Moldova, Rep. Of, Mongolia, Montenegro, Rep Of, Montserrat, Myanmar, Nauru, Rep. Of, Nevis, Nicaragua, Niue, North Macedonia, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Russian Federation, Samoa, Saudi Arabia, Serbia, Rep. Of
, Solomon Islands, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Suriname, Syria, Tahiti, Tajikistan, Timor-Leste, Tonga, Turkmenistan, Turks & Caicos, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Venezuela, Virgin Islands-British, Virgin Islands-US, Yemen, Rep. Of
|3-6 days||P440||$ 40||€34|
|Zone 10: Rest of the world||5-8 days||P500||$ 46||€39|
Kindly consider that you may experience up to 1 weeks delay in delivery due to COVID-19.
If you would like to make use of an alternate delivery service, please get in touch with us here.
We have a 21-day return policy, which means you have 21 days after receiving your order to request a return.
To be eligible for a return, the item you must be returned in the same condition that you received it - unworn, unused, and in its original packaging.
To return an item/items request a return here. Once your return has been processed, we’ll send you a shipping label and details for return. An item/items sent back to us before submitting a return request cannot unfortunately be accepted as valid return.
For any questions regarding your return, please feel free to contact us here.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify your order.
Exceptions / non-returnable items
Accessories cannot be returned. We also unfortunately cannot accept returns on sales items.
To exchange an item/items request an exchange here. Once your exchange has been processed, we’ll send you a shipping label and details for return. An item/items sent back to us before submitting a return request cannot unfortunately be accepted as a valid exchange.
We will notify you once we’ve received and inspected your return. If it is deemed valid, your refund will be processed.